PRODUCTION TIMES AND GENERAL INFO
 

I aim to fulfill orders promptly, processing them in the order received for fairness. Dispatch times vary based on the item type; some are in stock for quicker shipping, while others are printed to order, taking longer. Each item's production and dispatch time is specified on its listing.

 

Given limited storage, I don't print larger items in advance, ensuring a diverse selection in the store. Note that production and dispatch times may change based on order volumes. Time Frames unfortunately can be effected by customers who place orders without paying attention the the FAQs.

 

When you add items to your basket in Etsy it combines your items and gives you a shipping rate based on the largest item. 

Please dont break the insurance limit of £250  value per box. Doing so complicates matters and causes delays.

 

While waiting can be frustrating, understand the varied dispatch profiles.

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Following the advice given in the FAQs will help keep things moving and allow me to get orders out on time.

 

If ordering items with different dispatch times, the longest applies to the entire order, aligning with Etsy's practices.

 

Once your order is prepared and ready for shipping, you'll receive an email with tracking information.

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If your email from Etsy doesn't contain tracking info, please sit tight, it means it's completed and I'm waiting for Royal  Mail collection, dont have the tracking info yet, or haven't had a chance to add the tracking info yet.

 

Please try to avoid inquiries about dispatch; as the FAQs and listing info provide this information and please check your own order history before reaching out.

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DELIVERY & ORDER VALUE TIME FRAMES

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The default delivery timeframe for items varies depending on where you are located. Remember to add this time to your order production time, allowing me time to create orders amidst the current order volume.

So if your order takes four weeks to produce and you live at the North Pole and it takes 2 weeks to travel, it will be 6 weeks before you get your order delivered. There nothing i can do to make delivery go quicker, however following the FAQ guidelines helps me to get all orders out quicker, which means you get them sooner.

 

While this may seem lengthy, orders are shipped within the specified Etsy timelines, created in batches to expedite the process. I work towards Etsy's provided dates, considering them as the set timeline. And if I do run over which can sometimes happen, please bear with me, feel free to reach out if I haven't messaged you already, but again please check your own order history before doing so. 

 

With a sequential order queue, items are dispatched based on the ordering date and readiness. As a single-person operation, I lack the capacity of an Amazon warehouse or a factory with pre-made stock. Your items will be shipped within the timeframe or even sooner.

 

Unnecessary tracking inquiries can cause delays; please refrain from chasing until the indicated shipping week. Orders are shipped promptly once ready, with occasional delays due to unforeseen issues with Royal Mail or label problems. Once shipped, use the provided tracking info for updates. If stuck in your country's airport or left the UK, contact your local delivery company, as I can't intervene post-UK departure. Excessive inquiries may lead to order cancellation. Your patience is appreciated.​

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Please purchase the correct postage insurance rate based on your order value, and note that postage is combined for multiple items when placed in your Etsy basket.

Etsy offers customer order protection for issues like discrepancies with the item description, damaged items, or non-delivery. Please inform me of any issues first before reaching out to Etsy.

Kindly understand that transit delays are beyond my control, and your patience is appreciated. Unfortunately, I don't have connections at Heathrow to expedite the process!

If your local Postal service has made an error, there is nothing i can do, you need to contact them for explanation and compensation, if i check the trackign and it says its been delivered, and you say it wasn't, then you need to take this up with your local service provider. I cant speak to them or have any impact on their actions.

 

POSTAGE AND ORDER LIMITS

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Kindly note that postage costs are based on Standard Global Track and Trace rates, determined by the order value. Unfortunately, selecting different rates based on basket quantity is not possible, as global shipping prices are beyond my control.

 

All orders are dispatched with Royal Mail, offering excellent tracking services. However, after the Royal Mail cyber attack, the reporting of parcel locations has changed. Updates may not indicate the parcel's airport location. Tracking can be accessed through Etsy's order history or using the Royal Mail tracking number.

 

For international customers, postage costs vary based on order value. Ensure you choose the correct postage insurance rate from the delivery dropdown during ordering. Options include Tracked & Signed with insurance limits of £20, £50, or £250.

 

Order Maximum Limit

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In case of loss by the Postal service, the maximum claim is limited to the selected insurance value. Etsy Protection is available for orders under $250 or £250 UK. It's crucial to make claims for damaged or lost items with your postal service or through Etsy seller and buyer protection.

If the order value exceeds the selected insurance level, compensation beyond that level is not provided by Etsy, the Postal Services, or Trash Compactor.

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The maximum value added to one box(single order)  is based on the insurance/protection -

UK - £250

USA - $250

EU - €300

Everywhere else in the world, 250.00 GBP equivalent in your currency.

 

Kindly be aware that surpassing the £250 parcel limit will result in processing delays. For instance, if your order totals £1000, it is akin to placing four separate orders, each with a value of £250. This leads to various complications.

 

Firstly, it affects the timeframe for fulfilling orders, given the additional workload. Moreover, exceeding the £250 insurance limit per parcel, whether covered by Etsy, myself, or Royal Mail, poses risks. While I'm usually willing to cover slight overages, excessive amounts that surpass the insurance value pose a considerable risk for a small business like mine in case of loss or damage.

 

In some instances, for larger accepted orders, I might divide the items into multiple boxes to align with the insurance coverage and cover the extra postage costs personally. However, if a discount code is applied, this becomes impractical, as covering all the additional postage expenses would mean working at a loss for me. In such cases, I may find it more feasible to cancel the order rather than absorbing the cost of separate shipments.

 

While order cancellations are not ideal, I trust you understand the importance of adhering to the £250 postage limit per parcel. If your order exceeds this limit, anticipate a request for additional postage before your items are dispatched. Your cooperation is appreciated in maintaining this limit for smooth processing.

 

Please purchase the correct postage insurance rate based on your order value, and note that postage is combined for multiple items in your Etsy basket.

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COMBINING ORDERS

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If you wish to add to an existing open order, kindly message me with the details of what you want to include. If the postage already paid covers the additional items, I'll provide a basket code for you to use. Note that this process is manual and time-consuming. But I'm happy to do it, as it does make life easier than refunding postage over 20 items that have individual postage applied.

 

Before requesting, ensure the existing postage covers the additions.

For multiple items, please use the basket feature before checking out. Let me know if an item is out of stock, and I'll relist it for you.

 

Avoid ordering multiple items individually with separate postage rates, as this complicates preparation and requires manual intervention. While I understand waiting can be frustrating, refunds and order merging take time, impacting everyone's orders.

 

For a smoother process, create and log in to your Etsy account. Add items to your basket, and they will remain even if you leave the site. Alternatively, mark items as favourites and add them to your basket when ready to complete the purchase from your account favourites.

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Also if you dont sign in and place an order, it shows up as a (guest account order), and when I'm boxing it won't show other orders or any of your previous purchases

So as I can't see other orders you have that are open this way, you'll end up paying separate postage for each item and I won't know or be able to do anything about it sadly. 

 

Combined orders are usually shipped with the one due first, even though it may seem unfair to those waiting. But it makes it easier to manage.

In most cases and if production times are a factor, I'll complete and hold your order  until your later items are ready., then combine them and complete them all together.

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I try to be fair with excess postage refunds over multiple orders. 

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All orders are globally shipped with Track and Trace, and you'll receive a tracking number from Etsy once the item is shipped. If no tracking number is showing on your completed order, the items haven't been shipped yet as Etsy have jumped the gun and sent out the shipping email! 

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Order for Stickers and Decals are sent via 1st class Letter post. So we can't track them but Royal Mail can If there are ever any issues.

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Multiple Orders

I’ve been experiencing issues with the current ordering process, where multiple orders with or without excess postage are being placed separately. This is causing significant delays in my ability to fulfill orders, increasing admin time, and ultimately jeopardizing my business. My dispatch times are becoming unmanageable, which Etsy and I both recognize as a growing concern—despite it being beyond my control.

Please do not take advantage of this situation. It’s crucial that you add all desired items to your basket and finalize your purchase in a single order. Multiple orders for individual items will lead to cancellations, as this is the only way I can keep things running efficiently and avoid shop closure issues.

I truly don't want to cancel orders, but it’s necessary to ensure smooth operations. Be aware that customers who repeatedly ignore or abuse this policy—despite warnings—will be blocked from future purchases. This is a step I don’t wish to take, but it's essential to protect my business.

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Money Laundering

Order multiple single itmes with individual posatge as previously mentioned, and then ask that i just refund the postage.

For example:

You place 10 single orders for 10 single heads each with their own postage. Each head has a value of £3 toalling £30, yet each head had a postage of £10 totalling £100. The cost to post all 10 head would be £10 and you now require a refund of £90. Refunding each order items takes time and cause delays for everyone and masses of Admin work for me. 
This can look like Money Laundering. So any customer that orders this way, will no longer have the postage refunded, I will keep a record and when your ready to order again will provide a credit note. Please note crdit notes have a ftime limit and time frame and again require admin. 
All of this delays my order quere for everyone. Customers who repeatedly ignore or abuse this policy—despite warnings—will be blocked from future purchases.

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DISCOUNTS AND CODES

 

On Etsy, discounts are determined by your activity and order history. Various types include temporary Sales, Coupon codes entered at checkout, and Automatic discounts applied when specific criteria are met.

 

It's essential to understand that discounts are set by individual sellers, and terms may vary. To discover discounts on Etsy, explore the "Sales and Special Offers" section, check listings for sale prices or coupon codes, or search for shops offering automatic discounts.

 

Notably, Trash Compactor doesn't employ blanket discounts due to challenges with Etsy's postage calculations on orders with multiple items. Instead of inflating postage costs, I use this as a discount system to maintain reasonable shipping rates.

 

As you shop, a few discounts are automatically generated and most times auto added:

1. Leaving items in your basket generates a discount code.

2. Favoriting an item also triggers a discount code.

3. Signing up for Etsy's mailing list, sends you promotional random Coupon codes, these are triggered by events and the time of the year.

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MATERIALS USED

Trash Compactor offers products that can be 3D printed in firm or flexible resin, as well as FDM-printed hard plastic.

 

Two main 3D printing options exist: filament (FDM or FFF) and resin (SLA or MSLA). Resin 3D printers excel in producing super-smooth surfaces and fine details, while FDM printers may have limitations due to positioning accuracy, nozzle size, and layer height capabilities.

 

Resin 3D printing involves exposing photosensitive liquid resin to UV LED light beams layer by layer, creating models with intricate detail. The resin, resembling a hard substance, can be brittle in smaller areas.

FDM, or Fused Deposition Modelling, is the most widely available form of 3D printing. It deposits molten plastic layer by layer, heating and extruding a thermoplastic filament.

 

Trash Compactor figures/accessories, digitally designed and 3D printed, are made of high-quality, durable resins. While tough, they can shatter if dropped from a great height. Unpainted figures are default unassembled for safer transit.

 

Assembling Trash Compactor models is easy, so don't be concerned if your figure arrives unassembled. Guidance on assembling resin figures is recommended (check out my YouTube channel) to avoid issues. Resin is safe to handle but not suitable for consumption, children, or pets. Persistent joint movement can cause resin to powder, and repeated removal of items may lead to paint rub, except for Flexi resin, which is softer and doesn't cause paint issues.

 

Handle resin figures with care, avoiding force during limb movement to prevent breaking pegs. Unassembled figures are preferred for ease of assembly after painting.

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